Securing and protecting personal data of clients and visitors is very important to Caldr. Therefore, we do all what’s in our might to guarantee the protection of your personal data and to always comply with the General Data Protection Regulation (GDPR) when processing your personal data.
Caldr shall treat your personal data rightfully and for specific objectives. We shall do all what is necessary to not ask for more personal data than necessary for the concerned objective nor shall we store your personal data longer than necessary. Finally, Caldr shall take all technical and organization measures which guarantee an adequate security level in order to secure and protect your personal data.
Who is Caldr?
Caldr develops software which enables the healthcare provider to maintain an optimal planning within his/her practice. By means of this software Caldr plans consultations in an efficient, data driven way, reduces no-shows and refers patients to an available healthcare provider.
The objective of our software is to contribute to the health of the patient in a positive way and to make sure that the practice of the healthcare provider can be organized more efficiently.
Given the context, Caldr will get in contact with personal data, of our own co-workers, of applicants for a job vacancy at Caldr, of healthcare providers and of patients. Caldr shall take responsibility for these data and shall treat these data in accordance with all legal and ethical requirements.
In accordance with the current legislation personal data shall mean: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The processing of personal data is defined as: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Examples of personal data are name, address or email address, but also your IP address.
What personal data do we process?
Caldr shall only process your identification data and contact data (first name, name, telephone number, email address, IP address, …) in order to communicate through email, via the contact form on our website or directly with one of our co-workers in case of contact by phone. In regards to job applications we shall process data about your education, training and profession.
Why do we process personal data?
In general Caldr uses personal data in order to be able to communicate with you pursuant to the relation you have with Caldr.
Invoicing and administration
Caldr collects invoicing and administrative data in order to comply with its administrative obligations, such as invoicing services rendered to our clients or maintaining bookkeeping as legally required. Caldr is legally required to store these personal data for a period of 7 years.
For recruiting purposes we collect data of people who, whether or not spontaneously, apply for a job at Caldr. One can apply through our website, LinkedIn messages, email or other unambiguous actions whereby an applicant indicates being interested in a job at Caldr.
These personal data are deleted within 1 month after the date of application in case the applicant is not withheld. Should on the other hand the person be hired, then the personal data shall be kept in his/her worker file which shall be stored for a period of 5 years after termination of the working relation. Should the person not be hired but be considered an interesting profile nonetheless, the data of the applicant shall be stored for 1 year in a hiring reserve insofar the applicant has provided his/her consent thereto.
Request for information
The personal data we collect through the website or through email with extensions of our website domain, shall be used in first instance to reply to your requests in an adequate and accurate manner. This information shall be stored in our client relationship management (CRM) system in order to improve our service towards you.
In order to be able to handle your requests for information adequately, we store your personal data for as long as you’re our customer. Should you not be a customer of Caldr (anymore), we shall delete your data six months after your request was responded to.
To stay in touch with you
We believe it’s important to build rapport with all of our (potential) customers. Therefore, we shall inform you from time to time of our offering. For the processing of personal data for this purpose, Caldr shall rely on its legitimate interests.
Nonetheless you can always inform us that you no longer wish to receive our communication.
We don’t share your personal data with third parties
Caldr shall not share your personal data with other parties who can use these personal data to meet their own objectives.
Should Caldr turn to processors (e.g., web hosting providers), these parties can only use your personal data for the objective as determined by us. Under no circumstances whatsoever shall other parties process your personal data for their own objectives. Further, Caldr shall do all what is necessary to process your personal data within the European Economic Area.
What rights do you have, and how can you exercise them?
Access to your personal data
You have the right to get access to all your personal data we process. You can also request a copy thereof which we can provide you with on paper or on a digital carrier. You can file this request by contacting us via our email address email@example.com.
Rectification of your personal data
You have the right (to ask us) to rectify your personal data, should these not be correct or complete. You can also ask to not use your personal data temporarily until your personal data are correct or complete. You can do so by contacting us via our email address firstname.lastname@example.org.
Withdrawal of your consent
You have the right to withdraw your consent at any time. You can do so by contacting us via our email address email@example.com.
Erasure of your personal data
Remark: whenever we are legally required to store your personal data, we cannot erase your personal data.
Portability of your personal data
You have the right to receive your personal data in a universally, readable format such as a text file or other digital file, provided that the processing of your personal data took place within the context of an agreement or based on your consent.
Right to object against processing of your personal data
Whenever you are of the opinion that we don’t process your personal data in a correct way, you can object to this processing, such as processing within the context of newsletters, marketing or other operations which are not necessary within the framework of our relationship. You can do so by contacting us via our email address firstname.lastname@example.org.
File a complaint with the supervisory authority
Should you not be satisfied about the way we treat your personal data, you can file a complaint with the competent data protection authority. The competent body in Belgium is the Data Protection Authority (DPA).
For more information: https://www.dataprotectionauthority.be/.