Living lab research in dental practices in Flanders. Part 1
Based on interviews with dental practices, but also with physician-specialists, psychologists, physical therapists, dieticians and other healthcare providers, no-shows are perceived as a substantial problem (see previous blogs on this subject matter, e.g. https://www.caldr.com/en/blog/no-shows-prove-to-be-very-costly and https://www.caldr.com/en/blog/the-longer-the-lead-time-the-higher-the-risk-of-no-show) – i.e. patients who do not show up for the appointment without cancelling (in a timely manner).
In order to tackle this problem, we’re convinced that planning and tailor-made communication for both patient and healthcare provider should go hand in hand.
In cooperation with Thomas More University of Applied Sciences and LiCaLab we’re investigating how substantial this problem actually is at dental practices in Flanders and how the frequency and/or impact can be reduced as effectively as possible.
The research trajectory is broken down in two phases, i.e. (1) a baseline measurement and (2) a clustered measurement post implementation of Caldr. Each phase consists of a qualitative (in the form of a survey) and a quantitative measurement (data analysis based on no-shows registered in the electronic health record).
Our aim is first of all to create more awareness in regard to the no-show problem. Secondly, we want to share our insights which might be useful for dental practices, other healthcare providers and all kinds of service providers in healthcare.
The first (of four) research papers can be freely downloaded below. The report covers the qualitative baseline measurement, in the form of a patient survey. Among others the no-show behaviour of patients and their needs pertaining to scheduling and communication will be discussed.